Do you have a complaint?

We aim to provide great customer service, so if something went 

 

Complaints Procedure

Sometimes things don’t go as we plan.

At Plotway, we want to work with honesty and transparency, so if we make a mistake we will do our best to correct it in a timely manner.

For that to happen we look at what went wrong, find solutions and act promptly.

Communication Is Key

We believe that the best way to avoid conflict is to openly talk about any issues that may occur. We would like you to do the same. If there is anything at all bothering you, please don’t wait and tell us immediately. The sooner we get to know that you’re not completely happy with something, the sooner we can work on it.

Is there an alternative?

If you couldn’t come to an agreement with us or more than 8 weeks have passed since first made your complaint, you can pass the case to the ombudsman. This is a free independent service. The ombudsman will undertake a full case review and the actions Plotway have taken to try to resolve the case. Plotway Lettings Limited is a member of the Property Redress Scheme (PRS).

Property Redress Scheme
Website: https://www.theprs.co.uk
Email: info@theprs.co.uk
Phone: 03333219418

Please note that any referral to the Property Redress Scheme must be made within 12 months of receiving our full and final response.

Contact Us

Our customer service team is friendly and ready to help you.

Mon - Fri   >   8:30 AM to 5:00 PM
Sat - Sun   >   Closed

4 Red Lion  Street
Boston, PE21 6NY

01205 356 380

info@plotway.co.uk

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Disclosure

Plotway Limited is an Appointed Representative of HL Partnership Limited which is authorised and regulated by the Financial Conduct Authority.
Plotway Limited is a company registered in England and Wales with company number 12247571.
Registered office at 4 Red Lion Street, Boston, Lincolnshire, PR21 6NY.

The guidance and/or information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

Please be aware that by clicking on certain links you are leaving our website.
Please note that Plotway Limited nor HL Partnership Ltd are responsible for the accuracy of the information contained within the linked site(s) accessible from this page.

Risk Warning

Your home may be repossessed if you do not keep up repayments on your mortgage or other debt secured on it.
Think carefully before securing any other debts against your home.

Broker Fee Disclosure

There may be a fee for mortgage advice.
The precise amount will depend upon your circumstances but we estimate it will be £400.